[Ducati] ST4S wiring harness

[Paul Pellow]

I'm in Victoria B.C. Canada, the only dealer on the island is in Nanaimo 
about 75 miles away, they have the bike now, I've been waiting 3 + weeks for 
parts watching the good weather disappear. I contacted Ducati North America 
explained my case and they blew me off as I'm the second owner of this 
machine....nice weasel clause in the warranty business. I was hoping they 
might give me a break on the $2,500.00 parts seeing as this bike has only 
3000 miles on it, wasn't asking for  the full meal deal just some help and a 
show of good faith.
I'm in business myself and I know how I deal with warranty issues so I'm 
pretty disappointed in the way Ducati have handled it especially after what 
I'd heard previous to buying the bike, "Ducati takes care of their 
customers" I understand policy but there are exceptions that need to be 
looked at given certain circumstances.
I love the machine when it's running and behaving properly but any more 
problems of this magnitude and I have to say good-bye and go back to 
Japanese bikes as these kind of repairs are way too expensive. Paul
----- Original Message ----- 
From: "Robert David" <RJMDavid at Hotmail.Com>
To: "'Ducati Owners Group'" <ducati at ducati.net>
Sent: Wednesday, August 01, 2007 9:57 PM
Subject: FW: [Ducati] ST4S wiring harness


>
> I have a 2004 ST4S ABS - Ducati say two years warranty is two years - my 
> ABS
> unit has failed after the two years and am still talking to them and they
> are saying no they cannot help
>
> Within warranty they are great - do you know anyone who sells extended
> warranties - maybe that might help you - or the selling dealer.
>
> Or there are a lot of after-market Ducati mechanics who may be able to 
> mend
> this without so much trouble - where do you live?
>
> Rob
>
> -----Original Message-----
> From: Paul Pellow [mailto:paulpellow at shaw.ca]
> Sent: Tuesday, July 31, 2007 4:11 PM
> To: ducati at ducati.net
> Subject: [Ducati] ST4S wiring harness
>
> I recently purchased a 2004 ST4S with 1850 miles on it, I've put another
> 1500 since buying it. It's has developed a problem with the wiring harness
> which in turn toasted the ignition module.
>
> Looks like a $4,000.00 repair....not impressed and Ducati has bailed
> completely on any kind of compensation...no breaks....pretty harsh given 
> the
> mileage and mint condition. Has anyone heard or experienced this problem 
> or
> is this what I'm going to have to get used to owning a Ducati?
>
> Thought I'd buy my dream machine, had no idea this kind of repair would be
> coming this early in the game. I'd really appreciate hearing from some 
> long
> time Ducati owners to give me the straight goods a to whether this is 
> normal
> Ducati stuff.
>
>                                                           Paul Pellow
>
>
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