[Ducati] Seven failed rockers; 21 day wait for parts

[Rich Roberts]

Yeah I think this whole thing is very interesting considering it was not that many years ago that the big hold up was the move of inventory and setting up the NEW parts Distribution center in the midwest. That idea went away in a dust storm or someting.
  Might I suggest you look at the Megacycle approach, I believe several shops like BCM are lined up with using them and may have some on the shelf. Turnaround may be better....I do not know. Rich

Bill Wahl <wmwahl at gmail.com> wrote:
  I love the new USA parts system. It has taken 21 days to request and have
shipped from Bologna seven rockers which have failed at a moderate 18,000
mile number on my ST-4s. I live in Washington State which has a very strong
Lemon Law. In fact, this is how I got the bike in the first place. There is
a thirty day window for the dealer to fix a qualifying motorcycle or the law
triggers itself. DNA and Ducati Motor sPA must be deluding themselves
thinking this 'just in need approach' might work. Whereas my bike is being
repaired under a 'good will' policy of warrantee extention, what about all
the new bikes they are selling? Has anyone else run into problems obtaining
parts like this? What is one to do when stuck out on the road somewhere in
the middle of a trip? I would think DNA ought to keep a waste backet full of
rockers in Cupertino for people like me, but alas, no parts in the USA.
Ciao!
Bill
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